/*! tailwindcss v4.2.1 | MIT License | https://tailwindcss.com */
@layer theme{:root,:host{--font-sans:ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--spacing:.25rem;--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring{outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){appearance:button}::file-selector-button{appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.visible{visibility:visible}.static{position:static}.start{inset-inline-start:var(--spacing)}.grid{display:grid}.table{display:table}.antialiased{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}}:root{--ink:#17201c;--muted:#68716c;--line:#e3e5e1;--paper:#fff;--canvas:#f4f5f2;--forest:#13241d;--forest-2:#20372d;--bronze:#b78b4f;--bronze-soft:#f3eadc;--green:#2b7853;--red:#a74b42;--shadow:0 14px 38px #1c282212}*{box-sizing:border-box}html{background:var(--canvas);color:var(--ink)}body{background:var(--canvas);color:var(--ink);font-family:var(--font-noto-sans-sc), var(--font-geist-sans), "Microsoft YaHei", sans-serif;margin:0}button,input,textarea,select{font:inherit}button,a{-webkit-tap-highlight-color:transparent}button{color:inherit}a{color:inherit;text-decoration:none}.app-frame{min-height:100vh}.auth-screen{background:var(--forest);grid-template-columns:minmax(0,1.15fr) minmax(390px,.85fr);min-height:100vh;display:grid}.auth-brand{color:#fff;align-content:center;padding:clamp(48px,9vw,118px);display:grid;position:relative;overflow:hidden}.auth-brand:after{content:"";border:1px solid #b78b4f40;border-radius:50%;width:430px;height:430px;position:absolute;bottom:-180px;right:-130px;box-shadow:0 0 0 75px #b78b4f09,0 0 0 150px #b78b4f06}.auth-brand>.brand-mark{width:48px;height:48px;margin-bottom:13px;font-size:15px}.auth-brand>div{flex-direction:column;gap:3px;display:flex}.auth-brand>div strong{font:700 17px/1 var(--font-geist-sans);letter-spacing:.15em}.auth-brand>div small{color:#ffffff85;margin-top:5px;font-size:10px}.auth-brand h1{letter-spacing:-.055em;max-width:640px;margin:56px 0 18px;font-size:clamp(35px,4.5vw,64px);line-height:1.08}.auth-brand>p{color:#ffffff9c;max-width:590px;margin:0;font-size:13px;line-height:1.85}.auth-points{flex-wrap:wrap;margin-top:42px;flex-direction:row!important;gap:9px!important;display:flex!important}.auth-points span{color:#ffffffad;background:#ffffff0a;border:1px solid #ffffff1f;align-items:center;gap:7px;min-height:34px;padding:0 11px;font-size:9px;display:inline-flex}.auth-card{background:#fff;align-self:center;width:min(430px,100% - 48px);margin:48px auto;padding:42px;box-shadow:0 30px 80px #00000038}.auth-card h2{letter-spacing:-.04em;margin:5px 0 8px;font-size:26px}.auth-card>p{color:var(--muted);margin:0 0 26px;font-size:10px;line-height:1.6}.auth-card form{gap:15px;display:grid}.auth-card label{color:#505a55;gap:7px;font-size:10px;display:grid}.auth-card input{background:#fafaf8;border:1px solid #d9ddda;border-radius:3px;outline:0;width:100%;height:44px;padding:0 12px}.auth-card input:focus{border-color:#799282;box-shadow:0 0 0 3px #476d581a}.auth-card form>.primary-button{width:100%;min-height:44px;margin-top:2px}.auth-card>small{color:#858c88;margin-top:17px;font-size:8px;line-height:1.55;display:block}.auth-error{border-left:3px solid var(--red);color:#843f37;background:#fff3f1;padding:10px 11px;font-size:9px;line-height:1.5}.password-rule{color:#65706a;background:#f2f4f1;padding:10px 11px;font-size:8px;line-height:1.55}.auth-actions{justify-content:flex-end;gap:8px;display:flex}.auth-actions .primary-button{min-width:150px}.sidebar{background:var(--forest);color:#fff;z-index:30;flex-direction:column;width:248px;padding:24px 18px 18px;display:flex;position:fixed;inset:0 auto 0 0}.brand{align-items:center;gap:12px;padding:0 9px 26px;display:flex}.brand-mark{background:var(--bronze);color:#fff;width:36px;height:36px;font:700 13px/1 var(--font-geist-sans);letter-spacing:.04em;border-radius:5px;place-items:center;display:grid;box-shadow:inset 0 0 0 1px #ffffff40}.brand>span:last-child{flex-direction:column;gap:2px;display:flex}.brand strong{font:700 15px/1.2 var(--font-geist-sans);letter-spacing:.14em}.brand small{color:#ffffff8f;letter-spacing:.08em;font-size:11px}.side-nav{gap:5px;display:grid}.side-nav a{color:#ffffffa3;border-radius:6px;align-items:center;gap:12px;height:44px;padding:0 12px;font-size:14px;transition:all .18s;display:flex}.side-nav a:hover{color:#fff;background:#ffffff0f}.side-nav a.active{color:#f4d8ad;box-shadow:inset 3px 0 0 var(--bronze);background:#b78b4f29}.side-nav a svg{flex:none}.security-note{color:#ffffffb3;border:1px solid #ffffff1a;gap:10px;margin-top:auto;padding:12px;display:flex}.security-note div,.profile>span:nth-child(2){flex-direction:column;gap:2px;display:flex}.security-note strong{color:#fff;font-size:12px;font-weight:600}.security-note span{color:#ffffff75;font-size:10px}.profile{border-top:1px solid #ffffff1a;align-items:center;gap:10px;margin-top:18px;padding:18px 5px 0;display:flex}.profile .avatar{color:#fff;background:#355045;border-radius:50%;place-items:center;width:34px;height:34px;font-size:12px;display:grid}.profile strong{font-size:12px;font-weight:600}.profile small{color:#ffffff7a;font-size:10px}.profile-actions{gap:3px;margin-left:auto;display:flex}.profile-actions button{color:#ffffff73;cursor:pointer;background:0 0;border:0;place-items:center;width:27px;height:27px;display:grid}.profile-actions button:hover{color:#fff;background:#ffffff12}.main{min-height:100vh;margin-left:248px}.topbar{z-index:20;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#f4f5f2eb;border-bottom:1px solid #dbdfdacc;justify-content:flex-end;align-items:center;gap:17px;height:58px;padding:0 32px;display:flex;position:sticky;top:0}.mobile-brand,.mobile-logout{display:none}.topbar-status{color:var(--muted);align-items:center;gap:7px;font-size:11px;display:flex}.status-dot{background:#54a177;border-radius:50%;width:7px;height:7px;display:inline-block;box-shadow:0 0 0 3px #54a17724}.icon-button{cursor:pointer;color:#53605a;background:0 0;border:0;padding:7px;position:relative}.notification-dot{background:var(--bronze);border-radius:50%;width:6px;height:6px;position:absolute;top:3px;right:4px}.page{max-width:1480px;margin:0 auto;padding:34px 38px 70px}.page-title{justify-content:space-between;align-items:flex-end;gap:25px;margin-bottom:25px;display:flex}.eyebrow{color:var(--bronze);font:650 10px/1.2 var(--font-geist-sans);letter-spacing:.15em;text-transform:uppercase;margin-bottom:8px;display:block}.page-title h1{letter-spacing:-.035em;margin:0;font-size:clamp(25px,2.2vw,36px);font-weight:700;line-height:1.15}.page-title p{color:var(--muted);margin:7px 0 0;font-size:13px}.title-actions{align-items:center;gap:8px;display:flex}.device-badge,.healthy,.truth-label{color:#486358;white-space:nowrap;background:#e9f0eb;border:1px solid #d7e4da;border-radius:4px;align-items:center;gap:8px;padding:8px 11px;font-size:11px;display:inline-flex}.stat-strip{background:var(--paper);border:1px solid var(--line);box-shadow:var(--shadow);grid-template-columns:repeat(4,1fr);margin-bottom:20px;display:grid}.stat-strip>div{border-right:1px solid var(--line);grid-template-columns:1fr auto;gap:4px 16px;padding:18px 22px;display:grid}.stat-strip>div:last-child{border:0}.stat-strip span{color:var(--muted);font-size:12px}.stat-strip strong{font:700 28px/1 var(--font-geist-sans);grid-area:1/2/3}.stat-strip small{color:#9a9f9c;font-size:10px}.workspace-grid{grid-template-columns:minmax(0,1fr) 340px;align-items:start;gap:20px;display:grid}.panel{background:var(--paper);border:1px solid var(--line);box-shadow:var(--shadow)}.panel-heading{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:16px;padding:20px 22px 17px;display:flex}.panel-heading .eyebrow{margin-bottom:5px}.panel-heading h2{letter-spacing:-.02em;margin:0;font-size:17px}.panel-heading>a{color:#59635e;align-items:center;gap:5px;font-size:11px;display:inline-flex}.count-label{color:var(--muted);font-size:11px}.customer-queue{padding:0 22px}.queue-row{border-bottom:1px solid #eceeeb;grid-template-columns:34px minmax(230px,1.4fr) minmax(130px,.8fr) 42px 84px;align-items:center;gap:14px;padding:17px 0;display:grid}.queue-row:last-child{border:0}.queue-rank{font:650 11px/1 var(--font-geist-mono);color:#a3a8a5}.customer-main{min-width:0}.customer-line{align-items:center;gap:8px;min-width:0;display:flex}.customer-line h3{margin:0;font-size:14px}code{font:500 10px/1.4 var(--font-geist-mono);color:#6b736f;background:#f0f1ee;border-radius:3px;padding:2px 5px}.level{border-radius:3px;padding:3px 6px;font-size:9px}.level-high{color:#8b5d23;background:#f7ead7}.level-mid{color:#416751;background:#e8f0eb}.customer-main p{color:var(--muted);margin:5px 0 6px;font-size:11px}.tag-row{flex-wrap:wrap;gap:5px;display:flex}.tag-row span{color:#68716c;background:#f1f2ef;border:1px solid #e5e7e3;border-radius:3px;padding:2px 6px;font-size:9px}.queue-reason{flex-direction:column;gap:3px;display:flex}.queue-reason small,.call-next small{color:#9a9f9c;font-size:9px}.queue-reason strong{font-size:11px;font-weight:650}.queue-reason span{color:var(--muted);font-size:10px}.score{width:34px;height:27px;font:700 11px/1 var(--font-geist-sans);border-radius:3px;place-items:center;display:inline-grid}.score-high{color:#8b5d23;background:#f4e8d7;border:1px solid #e8d4b7}.score-mid{color:#2f6c4b;background:#e8f0eb;border:1px solid #d6e4da}.score-low{color:#7b6350;background:#f1ede8;border:1px solid #e2d9d0}.call-button,.table-call{background:var(--forest-2);color:#fff;cursor:pointer;border:1px solid #274537;border-radius:4px;justify-content:center;align-items:center;gap:6px;height:34px;padding:0 12px;font-size:11px;display:inline-flex}.call-button:hover,.table-call:hover{background:#2d4a3d}.right-stack{gap:20px;display:grid}.arrival-card .panel-heading svg{color:var(--bronze)}.arrival-list{padding:6px 20px 13px}.arrival-list>div{border-bottom:1px solid #eceeeb;grid-template-columns:43px 1fr 32px;align-items:center;gap:12px;padding:12px 0;display:grid}.arrival-list>div:last-child{border:0}.date-block{background:#f7f7f5;border:1px solid #dedfdc;flex-direction:column;justify-content:center;align-items:center;width:40px;height:44px;display:flex}.date-block strong{font:700 16px/1 var(--font-geist-sans)}.date-block small{color:var(--muted);text-transform:uppercase;font-size:8px}.arrival-list>div>span:nth-child(2){flex-direction:column;gap:3px;min-width:0;display:flex}.arrival-list strong{font-size:12px}.arrival-list small{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.arrival-list button{color:#2f6148;cursor:pointer;background:#edf2ee;border:0;border-radius:50%;place-items:center;width:30px;height:30px;display:grid}.empty-copy{color:var(--muted);margin:0;padding:16px 20px 22px;font-size:12px}.monitor-chip{background:var(--forest);color:#ffffffc7;min-height:28px;box-shadow:var(--shadow);border:1px solid #294037;border-radius:3px;place-self:start end;align-items:center;gap:7px;padding:0 10px;font-size:8px;display:inline-flex}.monitor-chip .status-dot{width:6px;height:6px}.admin-hero{background:var(--forest);color:#fff;border-left:4px solid var(--bronze);min-height:215px;box-shadow:var(--shadow);grid-template-columns:1fr 150px;align-items:center;gap:40px;padding:34px 38px;display:grid}.admin-hero h1{letter-spacing:-.04em;max-width:790px;margin:0;font-size:clamp(26px,2.6vw,42px);line-height:1.22}.admin-hero p{color:#ffffff94;max-width:760px;margin:14px 0 0;font-size:12px;line-height:1.7}.hero-date{border-left:1px solid #ffffff26;flex-direction:column;justify-content:center;align-items:center;min-height:135px;display:flex}.hero-date span,.hero-date small{color:#ffffff8c;font-size:10px}.hero-date strong{font:700 58px/.95 var(--font-geist-sans);color:#edc892;margin:8px 0}.admin-stats{grid-template-columns:repeat(4,1fr);gap:14px;margin:16px 0;display:grid}.metric{border:1px solid var(--line);background:#fff;flex-direction:column;min-height:122px;padding:20px 21px;display:flex;box-shadow:0 8px 22px #1c28220b}.metric.accent{border-top:3px solid var(--bronze);padding-top:18px}.metric span{color:var(--muted);font-size:11px}.metric strong{font:700 31px/1 var(--font-geist-sans);margin:12px 0 8px}.metric small{color:#969c98;margin-top:auto;font-size:9px}.admin-grid{grid-template-columns:minmax(0,1.35fr) minmax(310px,.65fr);gap:16px;display:grid}.potential-list{padding:1px 22px}.potential-list>div{border-bottom:1px solid #eceeeb;grid-template-columns:38px 1.1fr .9fr 80px;align-items:center;gap:14px;padding:13px 0;display:grid}.potential-list>div:last-child{border:0}.potential-list>div>span:nth-child(2),.intent-cell{flex-direction:column;gap:2px;display:flex}.potential-list strong{font-size:11px}.potential-list small{color:var(--muted);font-size:9px}.owner-cell{color:var(--muted);font-size:10px}.quality-summary{padding-bottom:20px}.quality-dial{border:9px solid #e6ece8;border-top-color:var(--bronze);border-right-color:#4c7e64;border-radius:50%;flex-direction:column;justify-content:center;align-items:center;width:104px;height:104px;margin:22px auto;display:flex}.quality-dial span{font:700 30px/1 var(--font-geist-sans)}.quality-dial small{color:var(--muted);margin-top:5px;font-size:8px}.quality-bars{gap:11px;padding:0 22px;display:grid}.quality-bars>div{grid-template-columns:82px 1fr 30px;align-items:center;gap:8px;font-size:9px;display:grid}.quality-bars i{background:#eaedea;height:4px;overflow:hidden}.quality-bars b{background:#547a67;height:100%;display:block}.quality-bars strong{text-align:right;font-size:9px}.arrival-wide{min-height:220px}.arrival-wide-row{border-bottom:1px solid #eceeeb;grid-template-columns:48px 1fr 130px 120px;align-items:center;gap:14px;margin:0 22px;padding:12px 0;font-size:10px;display:grid}.arrival-wide-row>span:nth-child(2){flex-direction:column;display:flex}.arrival-wide-row>span:nth-child(3){color:var(--muted)}.arrival-wide-row>strong{font-size:10px}.system-health{padding-bottom:10px}.status-row{border-bottom:1px solid #eceeeb;justify-content:space-between;align-items:center;gap:15px;padding:11px 20px;font-size:10px;display:flex}.status-row:last-child{border:0}.status-row>span{color:var(--muted)}.status-row strong{text-align:right;align-items:center;gap:6px;font-size:9px;display:inline-flex}.status-row i{background:#b5aaa0;border-radius:50%;width:6px;height:6px}.status-row .ok{color:var(--green)}.status-row .ok i{background:#54a177}.status-row .pending{color:#8d6b42}.status-row .pending i{background:#c79657}.primary-button,.secondary-button{cursor:pointer;border-radius:4px;min-height:38px;padding:0 15px;font-size:11px;font-weight:600}.primary-button{background:var(--forest-2);color:#fff;border:1px solid #213c30}.primary-button:hover{background:#2d4a3d}.primary-button:disabled{opacity:.55;cursor:wait}.secondary-button{color:#525c57;background:#fff;border:1px solid #d8dbd7}.customer-toolbar{border:1px solid var(--line);background:#fff;align-items:center;gap:20px;min-height:64px;margin-bottom:12px;padding:11px 15px;display:flex}.customer-toolbar>label{background:#f5f6f3;border:1px solid #e5e7e3;align-items:center;gap:9px;width:min(330px,35%);height:38px;padding:0 12px;display:flex}.customer-toolbar input{background:0 0;border:0;outline:0;width:100%;font-size:11px}.filter-tabs{gap:3px;display:flex}.filter-tabs button{color:var(--muted);cursor:pointer;background:0 0;border:0;border-bottom:2px solid #0000;padding:8px 10px;font-size:10px}.filter-tabs button.active{color:#253c31;border-color:var(--bronze)}.customer-toolbar>span{color:var(--muted);margin-left:auto;font-size:10px}.batch-assign-bar{border:1px solid #dfd3bf;border-left:3px solid var(--bronze);background:#f7f3ea;align-items:center;gap:9px;min-height:58px;margin:-2px 0 12px;padding:10px 14px;display:flex}.batch-assign-bar>strong{color:#6e512d;min-width:72px;font-size:10px}.batch-assign-bar>select{min-width:190px;height:38px;color:var(--ink);background:#fff;border:1px solid #d8d0c2;padding:0 9px;font-size:10px}.batch-assign-bar>span{color:#88745c;white-space:nowrap;margin-left:auto;font-size:9px}.table-panel{border:1px solid var(--line);box-shadow:var(--shadow);background:#fff;overflow-x:auto}.customer-table{border-bottom:1px solid #eceeeb;grid-template-columns:1.45fr 1fr .7fr 1.1fr 1fr .9fr 112px;align-items:center;gap:14px;min-width:1030px;padding:13px 18px;font-size:10px;display:grid}.customer-table:last-child{border:0}.table-head{color:#858c88;text-transform:uppercase;letter-spacing:.06em;background:#f5f6f3;font-size:9px;font-weight:650}.table-customer,.customer-table>span:nth-child(4){flex-direction:column;gap:3px;display:flex}.table-customer-select{flex-direction:row;align-items:center;gap:10px}.table-customer-select>span{flex-direction:column;gap:3px;min-width:0;display:flex}.table-customer-select input,.table-select-label input{width:15px;height:15px;accent-color:var(--forest-2);flex:none}.table-select-label{align-items:center;gap:10px;display:flex}.table-customer strong,.customer-table>span:nth-child(4) strong{font-size:11px}.table-customer small,.customer-table>span:nth-child(4) small{color:var(--muted);font-size:9px}.table-call{height:30px;padding:0 9px}.owner-select{width:100%;height:31px;color:var(--ink);background:#fafaf8;border:1px solid #dfe2de;padding:0 6px;font-size:9px}.table-actions{justify-content:flex-end;gap:5px;display:flex}.detail-button{color:#4f5b55;cursor:pointer;background:#fff;border:1px solid #d8dbd7;border-radius:4px;height:30px;padding:0 8px;font-size:9px}.agent-customer-list{gap:8px;display:grid}.agent-customer-card{border:1px solid var(--line);background:#fff;border-left:3px solid #75917f;grid-template-columns:minmax(170px,1.2fr) minmax(90px,.7fr) minmax(90px,.7fr) minmax(130px,1fr) 174px;align-items:center;gap:12px;min-width:0;padding:15px 16px;display:grid;box-shadow:0 5px 18px #1a2d230b}.agent-customer-person,.agent-customer-fact{flex-direction:column;gap:4px;min-width:0;display:flex}.agent-customer-person strong{overflow-wrap:anywhere;font-size:13px}.agent-customer-person small{color:var(--muted);overflow-wrap:anywhere;font-size:9px}.agent-customer-fact>span{color:var(--muted);font-size:8px}.agent-customer-fact>strong{color:#35423b;overflow-wrap:anywhere;align-items:center;gap:7px;min-width:0;font-size:10px;display:flex}.agent-customer-signal>strong{color:#6d4d28}.agent-customer-signal>small{color:var(--muted);font-size:8px}.agent-customer-actions{grid-template-columns:1fr 1.08fr;gap:7px;display:grid}.conversation-button,.agent-call-button{cursor:pointer;border-radius:4px;justify-content:center;align-items:center;gap:6px;min-height:42px;font-size:10px;font-weight:650;display:inline-flex}.conversation-button{color:#43554c;background:#f8f9f7;border:1px solid #d2d8d4}.agent-call-button{background:var(--forest-2);color:#fff;border:1px solid #213c30}.conversation-button:hover{background:#eff2ef}.agent-call-button:hover{background:#2d4a3d}.customer-empty{text-align:center;min-height:160px;color:var(--muted);background:#fff;border:1px dashed #cfd5d1;place-content:center;gap:7px;display:grid}.customer-empty strong{color:var(--ink);font-size:12px}.customer-empty span{font-size:10px}.add-customer-button{min-height:42px}.quality-overview{grid-template-columns:1.2fr repeat(3,1fr);gap:14px;margin-bottom:16px;display:grid}.quality-score-card{background:var(--forest);color:#fff;border-left:3px solid var(--bronze);grid-template-columns:1fr auto;align-items:center;min-height:122px;padding:18px 22px;display:grid}.quality-score-card .eyebrow{grid-column:1/3}.quality-score-card>strong{font:700 48px/1 var(--font-geist-sans);color:#ebc792}.quality-score-card p{color:#ffffff8c;text-align:right;margin:0;font-size:10px}.call-log-panel{padding-bottom:5px}.call-log{border-bottom:1px solid #eceeeb;grid-template-columns:48px 170px 1fr 150px;align-items:center;gap:18px;margin:0 22px;padding:17px 0;display:grid}.call-log:last-child{border:0}.call-score{flex-direction:column;align-items:center;gap:3px;display:flex}.call-score small{color:var(--muted);font-size:8px}.call-person{flex-direction:column;gap:3px;display:flex}.call-person strong{font-size:12px}.call-person small,.call-person span{color:var(--muted);font-size:9px}.call-summary>strong{color:#6a512f;font-size:10px}.call-summary p{color:#4f5954;margin:5px 0 7px;font-size:10px;line-height:1.55}.call-next{flex-direction:column;gap:4px;display:flex}.call-next strong{font-size:10px}.report-grid{grid-template-columns:minmax(0,1fr) 310px;align-items:start;gap:18px;display:grid}.report-paper{border:1px solid var(--line);box-shadow:var(--shadow);background:#fff;padding:34px 40px 42px}.report-mast{border-bottom:2px solid var(--forest);justify-content:space-between;padding-bottom:20px;display:flex}.report-mast>div{flex-direction:column;gap:4px;display:flex}.report-mast>div:last-child{text-align:right}.report-mast span{color:var(--muted);letter-spacing:.12em;font-size:9px}.report-mast strong{font-size:16px}.report-paper h2{letter-spacing:-.04em;margin:33px 0 10px;font-size:28px}.report-lede{color:#5b645f;max-width:720px;font-size:12px;line-height:1.8}.report-kpis{border:1px solid var(--line);grid-template-columns:repeat(4,1fr);margin:25px 0 30px;display:grid}.report-kpis div{border-right:1px solid var(--line);flex-direction:column;padding:15px 17px;display:flex}.report-kpis div:last-child{border:0}.report-kpis span{color:var(--muted);font-size:9px}.report-kpis strong{font:700 25px/1 var(--font-geist-sans);margin-top:8px}.report-paper h3{margin-bottom:8px;font-size:13px}.report-row{border-bottom:1px solid #e9ebe8;grid-template-columns:24px 1.3fr 1fr 35px;align-items:center;gap:12px;padding:12px 0;font-size:10px;display:grid}.report-row>span{color:#a0a5a2;font-family:var(--font-geist-mono)}.report-row em{color:var(--muted);font-style:normal}.report-row b{text-align:center;color:#8b5d23}.report-side{gap:18px;display:grid}.report-side .panel{padding:20px}.report-side h3{margin:0 0 16px;font-size:15px}.report-side .status-row{padding-left:0;padding-right:0}.report-side p{color:var(--muted);font-size:9px;line-height:1.6}.backup-number{font:700 36px/1 var(--font-geist-sans);margin:16px 0 6px;display:block}.report-side>.panel>small{color:#969c98;font-size:9px}.settings-grid{grid-template-columns:1.1fr 1fr .9fr;align-items:start;gap:16px;display:grid}.account-panel{margin-bottom:16px}.account-layout{grid-template-columns:minmax(0,1fr) 290px;gap:0;display:grid}.account-list{padding:3px 22px 12px}.account-row{border-bottom:1px solid #eceeeb;grid-template-columns:34px minmax(160px,1fr) 50px 50px 60px 150px;align-items:center;gap:10px;min-height:68px;font-size:10px;display:grid}.account-row:last-child{border-bottom:0}.account-row>span:nth-child(2),.account-row>span:nth-child(3),.account-row>span:nth-child(4){flex-direction:column;gap:2px;display:flex}.account-row small{color:var(--muted);font-size:8px}.account-avatar{border-radius:50%;place-items:center;width:30px;height:30px;font-size:9px;display:grid!important}.account-avatar.manager{color:#7a5528;background:var(--bronze-soft)}.account-avatar.agent{color:#2f684a;background:#e7f0ea}.account-status{border-radius:3px;justify-content:center;align-items:center;width:58px;height:23px;font-size:8px;display:inline-flex}.account-status.active{color:#2f684a;background:#e7f0ea}.account-status.disabled{color:#7b6250;background:#eeeae6}.owner-label{color:#8b6a42;text-align:center;font-size:8px}.account-actions{justify-content:flex-end;gap:5px;display:flex}.account-actions .secondary-button{min-height:29px;padding:0 8px;font-size:8px}.credential-banner{background:#fcf7ed;border:1px solid #dac9aa;align-items:center;gap:10px;margin:0 22px 16px;padding:14px 15px;display:flex}.credential-banner>div{grid-template-columns:auto 1fr;align-items:center;gap:3px 13px;min-width:0;display:grid}.credential-banner span,.credential-banner small{color:#786851;font-size:8px}.credential-banner strong{font-size:10px}.credential-banner code{font:700 17px/1.2 var(--font-geist-mono);color:#5c4120;overflow-wrap:anywhere;grid-column:1/3;margin:5px 0 2px}.credential-banner small{grid-column:1/3}.credential-banner>.secondary-button{margin-left:auto}.credential-banner>button:last-child{color:#8c775b;cursor:pointer;background:0 0;border:0;width:28px;height:28px;font-size:19px}.add-agent-form{border-left:1px solid var(--line);background:#fafaf8;padding:22px}.add-agent-form h3{margin:0 0 17px;font-size:15px}.add-agent-form label{color:#59635e;flex-direction:column;gap:6px;margin-bottom:12px;font-size:9px;display:flex}.add-agent-form input{background:#fff;border:1px solid #dfe2de;outline:0;height:37px;padding:0 10px;font-size:10px}.add-agent-form input:focus{border-color:#91a599;box-shadow:0 0 0 3px #547a6714}.add-agent-form button{width:100%}.add-agent-form p{color:var(--muted);margin:12px 0 0;font-size:8px;line-height:1.55}.device-panel{grid-row:span 2}.phone-visual{color:#fff;background:#17241e;border:5px solid #2c3732;border-radius:24px;flex-direction:column;justify-content:center;align-items:center;width:175px;height:285px;margin:24px auto;display:flex;position:relative;box-shadow:0 18px 30px #141e192e}.phone-speaker{background:#4b554f;border-radius:4px;width:48px;height:4px;position:absolute;top:9px}.phone-visual>strong{font:700 13px/1 var(--font-geist-sans);letter-spacing:.12em;margin-top:10px}.phone-visual>small{color:#ffffff73;margin-top:4px;font-size:8px}.sim-card{border:1px solid #ffffff24;justify-content:space-between;padding:9px 10px;display:flex;position:absolute;bottom:26px;left:22px;right:22px}.sim-card span{color:#ffffff73;font-size:8px}.sim-card strong{font-size:9px}.device-details{padding:0 22px 20px}.device-details>div{border-bottom:1px solid #eceeeb;justify-content:space-between;gap:15px;padding:10px 0;display:flex}.device-details span{color:var(--muted);font-size:9px}.device-details strong{text-align:right;font-size:9px}.policy-panel,.integration-panel{padding:21px}.policy-panel h2,.integration-panel h2{margin:0 0 18px;font-size:17px}.policy{grid-template-columns:25px 1fr;gap:10px;margin:15px 0;display:grid}.policy>span{width:22px;height:22px;color:var(--green);background:#e9f0eb;border-radius:50%;place-items:center;display:grid}.policy strong{font-size:10px;display:block}.policy p{color:var(--muted);margin:4px 0 0;font-size:9px;line-height:1.55}.integration-panel .status-row{padding-left:0;padding-right:0}.modal-backdrop{z-index:80;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#0a120ea3;place-items:center;padding:22px;display:grid;position:fixed;inset:0}.call-modal{background:#fff;width:min(780px,100%);max-height:92vh;overflow-y:auto;box-shadow:0 24px 70px #00000047}.import-modal{background:#fff;width:min(560px,100%);max-height:92vh;overflow-y:auto;box-shadow:0 24px 70px #00000047}.customer-detail-modal{background:#fff;width:min(760px,100%);max-height:92vh;overflow-y:auto;box-shadow:0 24px 70px #00000047}.customer-detail-modal>header{border-bottom:1px solid var(--line);justify-content:space-between;gap:15px;padding:23px 26px;display:flex}.customer-detail-modal h2{margin:0;font-size:20px}.customer-detail-modal header p{color:var(--muted);margin:6px 0 0;font-size:9px}.customer-detail-modal header>button{cursor:pointer;background:#f1f2ef;border:0;width:34px;height:34px;font-size:22px}.detail-grid{border:1px solid var(--line);grid-template-columns:repeat(4,1fr);gap:0;margin:22px 26px;display:grid}.detail-grid>div{border-right:1px solid var(--line);border-bottom:1px solid var(--line);flex-direction:column;gap:8px;min-height:72px;padding:14px;display:flex}.detail-grid>div:nth-child(4n){border-right:0}.detail-grid>div:nth-last-child(-n+4){border-bottom:0}.detail-grid span,.detail-notes>span,.detail-original-notes>span{color:var(--muted);font-size:8px}.detail-grid strong{overflow-wrap:anywhere;font-size:10px}.detail-original-notes{background:#f6f2e9;border-left:3px solid #8b6a42;margin:0 26px 12px;padding:16px}.detail-original-notes p{white-space:pre-wrap;overflow-wrap:anywhere;margin:6px 0 8px;font-size:11px;line-height:1.65}.detail-original-notes small{color:#8b765e;font-size:8px}.detail-notes{border-left:3px solid var(--bronze);background:#f6f7f4;margin:0 26px 20px;padding:16px}.detail-notes p{margin:6px 0 10px;font-size:11px;line-height:1.6}.detail-history{margin:0 26px 27px}.detail-history h3{margin:0 0 8px;font-size:13px}.detail-history>div{border-bottom:1px solid #eceeeb;grid-template-columns:115px 160px 1fr;gap:12px;padding:11px 0;font-size:9px;display:grid}.detail-history span{color:var(--muted)}.detail-history strong{font-size:9px}.detail-history p{color:#56605b;margin:0;line-height:1.5}.conversation-modal{background:#fff;width:min(720px,100%);max-height:92vh;overflow-y:auto;box-shadow:0 24px 70px #00000047}.conversation-modal>header{z-index:1;border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;gap:15px;padding:23px 26px;display:flex;position:sticky;top:0}.conversation-modal h2{margin:0;font-size:20px}.conversation-modal header p{color:var(--muted);margin:6px 0 0;font-size:9px}.conversation-modal header>button{cursor:pointer;background:#f1f2ef;border:0;width:34px;height:34px;font-size:22px}.conversation-timeline{gap:11px;padding:18px 26px 26px;display:grid}.conversation-entry{background:#f8f9f6;border:1px solid #e6e9e5;border-left:3px solid #75917f;padding:15px 16px}.conversation-meta{border-bottom:1px solid #e4e7e3;justify-content:space-between;align-items:center;gap:12px;padding-bottom:10px;display:flex}.conversation-meta span{color:var(--muted);font-size:9px}.conversation-meta strong{color:#315a44;font-size:10px}.conversation-copy{grid-template-columns:62px 1fr;gap:10px;margin-top:10px;display:grid}.conversation-copy span,.conversation-next span{color:var(--muted);font-size:8px}.conversation-copy p{color:#46514b;white-space:pre-wrap;overflow-wrap:anywhere;margin:0;font-size:10px;line-height:1.65}.conversation-next{border-top:1px solid #e4e7e3;grid-template-columns:62px 1fr;gap:10px;margin-top:10px;padding-top:10px;display:grid}.conversation-next strong{color:var(--ink);font-size:10px}.conversation-empty{color:var(--muted);margin:0;padding:25px 26px 28px;font-size:10px}.import-modal>header{border-bottom:1px solid var(--line);justify-content:space-between;gap:15px;padding:23px 26px;display:flex}.import-modal h2{margin:0;font-size:20px}.import-modal header p{color:var(--muted);margin:6px 0 0;font-size:10px;line-height:1.55}.import-modal header>button{cursor:pointer;background:#f1f2ef;border:0;width:34px;height:34px;font-size:22px}.import-modal form{padding:22px 26px 25px}.file-drop{color:#53635b;cursor:pointer;background:#f7f8f5;border:1px dashed #b9c1bc;flex-direction:column;justify-content:center;align-items:center;gap:7px;min-height:155px;display:flex;position:relative}.file-drop input{opacity:0;cursor:pointer;width:100%;height:100%;position:absolute;inset:0}.file-drop strong{font-size:11px}.file-drop span{color:var(--muted);font-size:9px}.import-format{border-left:3px solid var(--bronze);background:#f4f5f2;margin-top:16px;padding:14px 15px}.import-format>strong{margin-bottom:7px;font-size:10px;display:block}.import-format p{color:var(--muted);margin:8px 0 0;font-size:9px;line-height:1.55}.import-modal footer{border-top:1px solid var(--line);justify-content:flex-end;gap:9px;margin-top:19px;padding-top:17px;display:flex}.customer-form-grid{grid-template-columns:1fr 1fr;gap:14px;display:grid}.customer-form label{color:#555f5a;flex-direction:column;gap:7px;font-size:10px;display:flex}.customer-form input,.customer-form select,.customer-form textarea{width:100%;color:var(--ink);background:#fafaf8;border:1px solid #dfe2de;border-radius:3px;outline:0;padding:10px 11px;font-size:11px}.customer-form input,.customer-form select{min-height:41px}.customer-form textarea{resize:vertical;line-height:1.55}.customer-form input:focus,.customer-form select:focus,.customer-form textarea:focus{border-color:#9dad9f;box-shadow:0 0 0 3px #547a6717}.customer-form-wide{grid-column:1/-1}.form-help{color:var(--muted);margin:14px 0 0;font-size:9px;line-height:1.55}.call-modal>header{border-bottom:1px solid var(--line);justify-content:space-between;gap:15px;padding:23px 26px;display:flex}.call-modal h2{margin:0;font-size:20px}.call-modal header p{color:var(--muted);margin:6px 0 0;font-size:10px}.call-modal header>button{cursor:pointer;background:#f1f2ef;border:0;width:34px;height:34px;font-size:22px}.monitor-banner{color:#315a44;background:#edf3ef;border:1px solid #dbe8df;border-radius:3px;align-items:center;gap:7px;margin:14px 26px 0;padding:7px 9px;font-size:8px;display:inline-flex}.monitor-banner .status-dot{width:6px;height:6px}.call-history-preview{border:1px solid var(--line);background:#fbfbf9;margin:14px 26px 0}.call-history-heading{border-bottom:1px solid var(--line);justify-content:space-between;align-items:end;gap:15px;padding:13px 14px;display:flex}.call-history-heading h3{margin:3px 0 0;font-size:12px}.call-history-heading>span{color:var(--muted);font-size:8px}.call-history-preview .conversation-timeline{max-height:250px;padding:10px;overflow-y:auto}.call-history-preview .conversation-entry{padding:11px 12px}.call-history-preview .conversation-empty{padding:18px 14px}.call-modal form{padding:19px 26px 24px}.form-row{grid-template-columns:1fr .75fr 1fr;gap:12px;display:grid}.call-modal label{color:#555f5a;flex-direction:column;gap:6px;margin-bottom:13px;font-size:10px;display:flex}.call-modal label>span{color:var(--red);font-size:8px}.call-modal input,.call-modal textarea,.call-modal select{width:100%;color:var(--ink);background:#fafaf8;border:1px solid #dfe2de;border-radius:3px;outline:0;padding:10px 11px;font-size:11px}.call-modal textarea{resize:vertical;line-height:1.55}.call-modal input:focus,.call-modal textarea:focus,.call-modal select:focus{border-color:#9dad9f;box-shadow:0 0 0 3px #547a6717}.call-modal form footer{border-top:1px solid var(--line);align-items:center;gap:9px;margin-top:5px;padding-top:18px;display:flex}.call-modal form footer>div{color:var(--bronze);align-items:center;gap:8px;margin-right:auto;display:flex}.call-modal form footer>div>span{flex-direction:column;gap:2px;display:flex}.call-modal form footer strong{color:var(--ink);font-size:9px}.call-modal form footer small{color:var(--muted);font-size:8px}.toast{z-index:100;color:#fff;border-left:3px solid var(--bronze);background:#20362c;align-items:center;gap:9px;max-width:390px;padding:13px 17px;font-size:11px;display:flex;position:fixed;bottom:26px;right:26px;box-shadow:0 15px 40px #00000038}.loading-screen{background:var(--forest);color:#ffffffa6;letter-spacing:.06em;place-content:center;justify-items:center;gap:14px;min-height:100vh;font-size:11px;display:grid}.loading-mark{background:var(--bronze);color:#fff;width:48px;height:48px;font:700 15px/1 var(--font-geist-sans);border-radius:7px;place-items:center;animation:1.4s ease-in-out infinite pulse;display:grid}.error-panel{color:#7b3d36;background:#fff5f3;border:1px solid #efd8d4;margin:30px 38px;padding:22px}.error-panel p{font-size:11px}.error-panel button{cursor:pointer;background:#fff;border:1px solid #d8b7b2;padding:7px 11px;font-size:10px}.access-denied{text-align:center;border:1px solid var(--line);min-height:420px;box-shadow:var(--shadow);background:#fff;flex-direction:column;justify-content:center;align-items:center;display:flex}.access-denied>svg{color:var(--bronze);margin-bottom:15px}.access-denied h1{margin:0;font-size:26px}.access-denied p{color:var(--muted);margin:10px 0 20px;font-size:11px}.access-denied a{align-items:center;display:inline-flex}.mobile-nav{display:none}@keyframes pulse{50%{opacity:.5}}@media (width<=1180px){.workspace-grid{grid-template-columns:1fr}.right-stack{grid-template-columns:1fr 1fr}.admin-grid{grid-template-columns:1fr}.settings-grid{grid-template-columns:1fr 1fr}.integration-panel{grid-column:1/3}.queue-row{grid-template-columns:30px minmax(210px,1.4fr) minmax(125px,.8fr) 36px 75px}}@media (width<=900px){.auth-screen{grid-template-columns:1fr 390px}.auth-brand{padding:54px}.sidebar{width:74px;padding:22px 12px}.sidebar .brand>span:last-child,.side-nav a span,.security-note div,.profile>span:nth-child(2),.profile-actions{display:none}.brand{padding:0 7px 26px}.side-nav a{justify-content:center;padding:0}.security-note{justify-content:center;padding:12px 0}.profile{justify-content:center}.main{margin-left:74px}.page{padding-left:24px;padding-right:24px}.stat-strip{grid-template-columns:repeat(2,1fr)}.stat-strip>div:nth-child(2){border-right:0}.stat-strip>div:nth-child(-n+2){border-bottom:1px solid var(--line)}.admin-stats,.quality-overview{grid-template-columns:repeat(2,1fr)}.report-grid{grid-template-columns:1fr}.report-side{grid-template-columns:1fr 1fr}.call-log{grid-template-columns:48px 150px 1fr}.call-next{grid-column:2/4}.mobile-logout{color:#53605a;background:#fff;border:1px solid #d9ddda;border-radius:4px;justify-content:center;align-items:center;min-height:32px;padding:0 10px;font-size:10px;display:inline-flex}}@media (width<=680px){.auth-screen{background:var(--canvas);padding:28px 0;display:block}.auth-brand{background:var(--forest);min-height:auto;padding:30px 24px 54px}.auth-brand h1{margin:35px 0 13px;font-size:34px}.auth-brand>p{font-size:11px}.auth-points{margin-top:24px}.auth-card{z-index:2;width:calc(100% - 28px);margin:-28px auto 20px;padding:28px 22px;position:relative}.sidebar{display:none}.main{margin:0;padding-bottom:70px}.topbar{background:var(--forest);color:#fff;border:0;justify-content:space-between;height:56px;padding:0 17px}.mobile-brand{align-items:center;gap:9px;display:flex}.mobile-brand .brand-mark{width:28px;height:28px;font-size:10px}.mobile-brand strong{font:700 12px/1 var(--font-geist-sans);letter-spacing:.12em}.topbar-status{color:#ffffff9e;margin-left:auto}.icon-button{color:#fff}.mobile-logout{color:#fff;background:#ffffff14;border-color:#ffffff38}.page{padding:24px 14px 34px}.page-title{flex-wrap:wrap;align-items:flex-start;margin-bottom:18px}.page-title h1{font-size:25px}.page-title p{font-size:11px;line-height:1.55}.page-title>.device-badge,.page-title>.monitor-chip{display:none}.title-actions{flex-wrap:wrap;width:100%}.stat-strip{box-shadow:none;margin-bottom:12px}.stat-strip>div{padding:14px}.stat-strip strong{font-size:23px}.workspace-grid{gap:12px}.right-stack{grid-template-columns:1fr;gap:12px}.panel{box-shadow:none}.panel-heading{padding:17px 15px 14px}.customer-queue{padding:0 15px}.queue-row{grid-template-columns:24px 1fr 58px;gap:9px;padding:15px 0}.queue-reason,.queue-row>.score{display:none}.customer-line{flex-wrap:wrap;gap:5px}.call-button{grid-area:1/3;width:58px;padding:0}.arrival-list{padding-left:15px;padding-right:15px}.mobile-nav{z-index:50;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#fffffff5;border-top:1px solid #dfe2de;grid-template-columns:repeat(auto-fit,minmax(0,1fr));height:64px;display:grid;position:fixed;inset:auto 0 0}.mobile-nav a{color:#858c88;flex-direction:column;justify-content:center;align-items:center;gap:4px;font-size:8px;display:flex}.mobile-nav a.active{color:#274537}.mobile-nav a.active:before{content:"";background:var(--bronze);width:26px;height:2px;position:absolute;top:0}.admin-hero{grid-template-columns:1fr;gap:15px;min-height:250px;padding:25px 22px}.admin-hero h1{font-size:27px}.hero-date{display:none}.admin-stats{grid-template-columns:repeat(2,1fr);gap:8px;margin:10px 0}.metric{min-height:102px;padding:15px}.metric strong{font-size:26px}.potential-list{padding:0 15px}.potential-list>div{grid-template-columns:36px 1fr 85px;gap:9px}.owner-cell{display:none}.arrival-wide-row{grid-template-columns:45px 1fr 90px;margin:0 15px}.arrival-wide-row>span:nth-child(3){display:none}.customer-toolbar{flex-direction:column;align-items:stretch;gap:7px;padding:10px}.customer-toolbar>label{width:100%}.filter-tabs{overflow-x:auto}.customer-toolbar>span{text-align:right;margin:0}.batch-assign-bar{flex-direction:column;align-items:stretch}.batch-assign-bar>select{width:100%}.batch-assign-bar>span{white-space:normal;margin-left:0}.agent-customer-list{gap:10px}.agent-customer-card{box-shadow:none;border-left-width:4px;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:14px 12px;padding:16px 15px}.agent-customer-person{border-bottom:1px solid #eceeeb;grid-column:1/-1;padding-bottom:11px}.agent-customer-person strong{font-size:16px}.agent-customer-person small{font-size:10px}.agent-customer-fact>span{font-size:9px}.agent-customer-fact>strong{font-size:11px}.agent-customer-signal{border-left:2px solid var(--bronze);background:#f7f4ed;grid-column:1/-1;padding:11px 12px}.agent-customer-signal>strong{font-size:12px}.agent-customer-actions{grid-column:1/-1}.conversation-button,.agent-call-button{min-height:48px;font-size:12px}.add-customer-button{width:100%;min-height:46px}.customer-form-grid{grid-template-columns:1fr}.customer-form-wide{grid-column:auto}.quality-overview{grid-template-columns:repeat(2,1fr);gap:8px}.quality-score-card{min-height:112px}.call-log{grid-template-columns:38px 1fr;gap:11px;margin:0 15px}.call-summary,.call-next{grid-column:2}.report-paper{padding:25px 18px}.report-paper h2{font-size:25px}.report-kpis{grid-template-columns:repeat(2,1fr)}.report-kpis div:nth-child(2){border-right:0}.report-kpis div:nth-child(-n+2){border-bottom:1px solid var(--line)}.report-side{grid-template-columns:1fr}.report-row{grid-template-columns:20px 1fr 32px}.report-row em{display:none}.settings-grid{grid-template-columns:1fr}.integration-panel{grid-column:auto}.account-layout{grid-template-columns:1fr}.add-agent-form{border-left:0;border-top:1px solid var(--line)}.account-row{grid-template-columns:30px 1fr 43px 43px 58px;gap:8px}.account-row>:last-child{grid-column:2/6;justify-self:end}.credential-banner{flex-wrap:wrap;align-items:flex-start;margin-left:14px;margin-right:14px}.credential-banner>div{width:100%}.detail-grid{grid-template-columns:repeat(2,1fr);margin-left:17px;margin-right:17px}.detail-grid>div:nth-child(4n){border-right:1px solid var(--line)}.detail-grid>div:nth-child(2n){border-right:0}.detail-grid>div:nth-last-child(-n+4){border-bottom:1px solid var(--line)}.detail-grid>div:nth-last-child(-n+2){border-bottom:0}.detail-notes,.detail-original-notes,.detail-history{margin-left:17px;margin-right:17px}.detail-history>div{grid-template-columns:1fr;gap:4px}.conversation-modal>header{padding-left:17px;padding-right:17px}.conversation-timeline{padding:14px 17px 19px}.conversation-copy,.conversation-next{grid-template-columns:1fr;gap:4px}.form-row{grid-template-columns:1fr;gap:0}.call-modal{max-height:100vh}.call-modal>header,.call-modal form{padding-left:17px;padding-right:17px}.monitor-banner,.call-history-preview{margin-left:17px;margin-right:17px}.call-modal form footer{flex-wrap:wrap}.call-modal form footer>div{width:100%;margin-bottom:8px}.call-modal form footer .secondary-button{margin-left:auto}.toast{bottom:77px;left:14px;right:14px}.error-panel{margin:20px 14px}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}